Refund and Return Policy

We know this is an investment and commitment for your health and how difficult it is to sort out between vendors. This is why we want you to feel confident that you are ordering the best hydrogen product on the market sold at a reasonable price and with the best support and warranty.

To give you more peace of mind we offer you a 60-Day Trial offer on Water Makers. All product refunds as of January 1, 2023 are subject to a 10% restocking fee plus a  5% non-refundable Merchant Credit Card Processing fee that we can’t recuperate for you from your Bank card.

No open bottles of Tablets or Carbon 60 will be refunded so please only return unopened Tablets for refund. All tamper proof seals must be in tact.  Any quantity discounts may be forfeited as well as free shipping concessions.

We only ask that you contact us, preferably by phone to learn about your individual issue and to solve any problem that has frustrated you. Please do not ship any product back without getting an assigned RMA number first and always ship with a tracking number to prevent any loss.

All Returns should be mailed to:

H2WATERFORLIFE
124LitchfieldRoad
Morris, Ct    06763 We appreciate your trying us out because we know the vast majority will feel the benefits and be happy with our products and support services.  We know this from talking with us to learn how to use the products and get the benefits.

Warranty Replacement

We are fortunate to have a very low Product defect rate to contend with thanks to extensive research and development before product launch. Thus we can offer a very liberal and generous replacement policy during the 1 year warranty period from date of purchase, -that all products have valid in the USA. All international sales must contact us and return the product to us prior to any warranty applied. In some cases return shipping out of USA may also be at the customer expense.

You do not have to register the product to have a valid Warranty in effect but we must be able to verify your purchase from an authorized seller or us.and we do have a record of your purchase on file if you purchase from any vendor or the website.
We only ask that you call us for support to discuss the problem you are having so that we can trouble shoot and provide you with a quick solution because 99% of defective claims are due to User error or minor issue.

After 60 days from purchase we do not honor any warranty claims for battery replacement.  Batteries are hard to predict and subject to user methods to last months or years.  However we will be happy to sell you a battery almost at cost for you to replace yourself with help from instructions and  phone support.

We believe that the product life could be up to Five years if maintained properly and we provide you with a reasonable priced refurbishment program to replace any part and recondition your functioning machine to make it new again after your warranty has expired.
If at any time your product becomes defective after warranty has expired please contact our product support at 860-806-9997 so that we can provide an affordable option.

Shipping Policy

We are not responsible both domestically and internationally if the Postal Carrier issues a delivery confirmation to the address of your order but you claim that the product was not delivered and potentially stolen from an unsecure address. If you live in an apartment or residential complex you are responsible for the security of mail and package delivery to you and the address you give us and should make arrangements with the Postal Service if you have any risk of package theft.

We are insured only for lost deliveries due to our negligence or if the Carrier fails to deliver and loses the parcel in transit.
We can not make any insurance claim if the Postal Authority notifies us of completed Delivery to your address. Please advise the Post Office to hold your packages for you to pick-up at the Post Office if you are at risk.
Any loss arising from theft must be reported to your  local Police authority and Postal Carrier.