We know buying online feels risky even though your credit card protects you from fraud. We want to treat all of our customers with the upmost respect and courtesy even when we are not at any fault and have done our part of the transaction. We know some of our products feel like a big investment and we will always be generous with warranty support and replacement if defective. This is why we want you to feel confident that you are ordering the best product at a reasonable price and with the best support and warranty.
We hope everyone calls us before they buy, especially if not certain of what or why buying a therapeutic product that may not be a good fit. We will always give you fair warning of the commitment required to feel the benefits which may not always be self evident in the product return window.
All product refunds as of January 1, 2023 are subject to a non refundable 20% fee based on purchase prices to cover our costs we incur. These consist of a 15% restocking fee plus a 5% Merchant Credit Card Processing fee that we can’t recover for you from your Bank credit card. Please call to process a Return Merchandise Authorization (RMA) return within the specified Return Period (below) and must be shipped back for RMA within 6 days and received by us within 15 days of the RMA issuance date. We require an RMA number, Customer Name, Order number, in order to receive the products upon their arrival for refund processing. Please include a note with your information with the package. Please do not ship any product back without getting an assigned RMA authorization first and always ship with a tracking number to prevent any loss. If you prefer that we arrange for UPS pickup and labeling of package we can do so and deduct this shipping and handling process to return the packaged product.
Any quantity discounts or promotional benefits may be forfeited if only portions of the a Bundle Offer is returned.
All damaged products due to shipping will be replaced.
Any order cancelled after placement will be subject to a 5% fee from your Bank Credit card that will charge you for processing the transaction and is not refundable. Speak to your Bank if you wish to complain about them charging you to process your payment.
All consumable products are eligible for refund provided all tamper proof seals are in tact. No used or open containers with broken seals are refundable.
All products for return will be processed within 5 days of receipt.
All product Return Shipping Costs will be paid by the Customer for the return and should have insurance to cover any shipping damage.
Product Return Periods
Hydrogen Water Makers
To give you more peace of mind we offer you a 60-Day Trial offer on all our Hydrogen Water Makers.
Consumable Products and All Others
Our medicinal line of Tablets, capsule, liposomal or C60 Oil as well as H2Blue Test Drops, Accessories and Inhalation Machines as well as any other product not listed herein are eligible for Return Refund within 30 days from the date of purchase.
Our Shipping Address
All Returns should be mailed to:
H2WATERFORLIFE
124LitchfieldRoad
Morris, Ct 06763
We appreciate your trying us out because we know the vast majority will feel the benefits and be happy with our products and support services. Customers who avail themselves to us to learn how to use the products and learn how to get the benefits are our most satisfied customers.
We are fortunate to have a very low Product defect rate to contend with thanks to extensive research and development before product launch. Thus we can offer a very liberal and generous replacement policy during the 1 year warranty period from date of purchase, -that all products have valid in the USA. All international sales must contact us and return the product to us prior to any warranty applied. In some cases return shipping out of USA may also be at the customer expense.
You do not have to register the product to have a valid Warranty in effect but we must be able to verify your purchase from an authorized seller or us and we do have a record of your purchase on file if you purchase from any vendor or the website.
We only ask that you call us for support to discuss the problem you are having so that we can trouble shoot and provide you with a quick solution because 99% of defective claims are due to User error or minor issue.
After 60 days from purchase we do not honor any warranty claims for battery replacement. Batteries are hard to predict and subject to user methods to last months or years. However we will be happy change your battery if you return it to us for replacement or to sell you a battery almost at cost for you to replace yourself with help from instructions and phone support.
We believe that the product life could be up to Five years or more if used and maintained properly and we provide you with a reasonable priced refurbishment program to replace any part and recondition your functioning machine to make it new again after your warranty has expired.
If at any time your product becomes defective after warranty has expired please contact our product support at 860-806-9997 so that we can provide an affordable option.
We are not responsible both domestically and internationally if your shipment order is stolen from your delivery address and the Postal Carrier confirms delivery. Porch Piracy is rampant even in good neighborhoods and on the rise. We depend on the USPS shipping confirmation to the address you supplied and acknowledged at purchase that you have a secure shipping address. We provide you with a shipping confirmation with a tracking number to your email address and expect you to be conscious of knowing when to expect arrival for the earliest retrieval from your porch or mailbox.
If you live in an apartment in multi family building or in a residential development, you are responsible for the security of mail and package delivery to your address regardless of how it is delivered by your postman, and should make arrangements with the Postal Service or Postman for alternate delivery options if you have any risk of package theft. We will be happy to ship your order Signature Required if you fear potential risk of delivery or mishandling. You simply must call us immediately after placing the order and request Signature Required. You must be available at the time of delivery to sign for it or pick it up at the Post Office if missed delivery. Call your Post Office or speak to your Postman to arrange for delivery or ask the Post Office to hold your packages for pick-up at the Post Office if you are at risk.
You are not responsible if your package was never delivered and assumed lost and was never confirmed delivered by the Postal Service. We are insured only for lost deliveries due to Carrier failure to deliver and or confirm delivery. If you can get the Post Office to assume liability and provide us a letter that the package was not delivered to the correct address regardless of the delivery confirmation. We will be able to hold you harmless and process a refund or process another shipment with Signature Required.
Unfortunately we can not make any insurance claim if the Postal Service confirms successful Delivery to your address. Any loss arising from theft must be reported to your local Police authority and Postal Carrier for investigation.
