We are glad that you are reaching out to us because we are standing by seven days a week to respond immediately to your inquiry and we recommend using one of the recommended options below to better serve you:
1. You can email us here but first , please look at the FAQ below to see if you find an answer to the most common questions.
2. If you need technical or warranty support we need you to call us to discuss the nature of the problem and troubles shoot it to determine the appropriate response depending on if you are under warranty or not. Our number is below with our hours of operation.
3. If you want health guidance or have questions related to research or benefits it is better if you call so that we can customize guidance to your health, age and lifestyle.
4. If you have a simple question related to a product you can email or better yet text us at the number below. If we require more information to address your question we will request that you call or text us.
5. If you are in Canada let us call you toll free. You can call and ask us to call you back or email or text us requesting a call back with your phone number.
6. If you are in any other country you can email us or call or text us using WhatsApp to our main phone number.
We are willing to ship anywhere there a reliable Postal service, which is primarily Europe, Australia, New Zealand, Asia and Canada. Do Not request Courier services like DHL, UPS or FedEx because they are too expensive internationally for small packages. We do not ship to South America, Africa, India, Middle East or underdeveloped countries. To see what shipping to your country would cost simply go to checkout with your order in the Cart and put your address in the form and you will see shipping cost.
We accept ALL Bank issued Visa, Mastercard, American Express, Discover credit Cards. and Apple Pay. We do not use PayPal.
Promotional coupons are listed for quantity discounts automatically unless specified. Please subscribe for occasional email promotions and product information.
Yes please do if you have a high risk delivery address like Apartment or Residential community. Contact us by phone or text before or immediately after ordering within minutes. There is no charge for Signature required deliveries, but please be available to sign for the package.
We hate to sell it because you can buy the C cable at any market where cell phone accessories are sold. We would like to give them to you as a gift if you order something so give us a call to see what other products you might want to try and include the cable with it.
Yes of course. You will find the only universal glass bottle for all of our portable hydrogen water makers in the Accessories category of products.
We are an American health company that makes all of our consumable products in the USA and all of our electrical machines at our factory in China. All of our products are made of the highest quality for an American market. Call us and find out that we are English speaking Americans.
We are an American company that only assembles our electrical device products at our factory in China -from the best imported parts that we get from the USA, Japan and S. Korea. We exclusively buy the best quality Proton Exchange Membrane (PEM) from DuPont, that efficiently creates the separation and expels Oxygen, Ozone and Hydrogen Peroxide. We buy the best Platinum coated Titanium electrode plates that don’t leach toxic Nickel, Molybdenum and Chromium into your drinking water like most others. Americans buy products from China every day and the most important issue when doing so is to trust that there is an American company assuring the product is made with the high quality standards for the American market. We are here to support you by phone, text and email 12 hours a day seven days a week to make sure you understand how to use the product to feel the benefits.
Please call us and text or email images of damaged items. We will ship any damaged or incorrect item immediately and arrange for a return shipping label of wrong item shipped.
Yes, we feel responsible to explain how to get the benefits of our products based on your health, age and lifestyle. All benefits are dose and frequency dependent and if you are ill or have a serious condition we will guide you back to good health. Simply call us for guidance and information.
All Returns or Refunds will be processed within 5 days of receipt back to us. Please go the our About page and read all of our Policies regarding Returns and Refunds.
Yes we do but this requires a manual processing during a phone call to take your credit card information and schedule of recurring order shipment frequency.
