Terms and Conditions

Refund Policy
We want you to feel confident that you are ordering the best Portable Hydrogen Water Maker product on the market and we stand behind it with a full 60 DAY Unconditional Refund for the H2 Water Maker Machine. If you buy a Bundle such as Tablets or Test Drops, the Tablets are refundable if not open but if you have opened the Tablets please only return the Water Maker for its value sold without the Tablets. If you buy the Machine bundle with the Test Drops you will be charged for the Test Drops at retail price and refund of the balance for the remaining value of the Water Maker Machine.
In order to get the Refund simply return the product at your expense within 60 days of purchase date and we will process your refund usually by the same day. You do not need an RMA number.
just drop us a note with your Name or Order # and contact phone number. Our Address is located in the Manual. We understand that we can’t please everyone and thank you for trying our product without any restocking or return penalty fees. All other products are Refunded as specified in the product description page. The Tablets are only refundable returned sealed and never opened. The H2Blue Drops are only refundable if the shipping envelope is Refused and Returned to sender. Customer is responsible for all product return shipping and insurance costs back to us in order to receive a Refund.

Lost or Stolen Shipment Policy
We are not responsible both domestically and internationally if your order is stolen from your property delivery address. We can not collect from Insurance if it is confirmed to have been delivered by the Postal Service and stolen from your Mail box or property. We can only compensate if the parcel is confirmed to never have been delivered by the Postal Service and deemed lost and therefore never successfully delivered. You are responsible for the security and secure delivery area by the Postal Service. We recommend that you do not receive packages delivered by the Postal Service if you live in an Apartment building without secure delivery, or to an high traffic urban address that is easily accessed from the public sidewalk and potentially not secure for delivery. Make prior arrangements with your Post Office to deliver to the Post Office for you to pick-up call us to manually process your order with an additional Signature Required Fee or Special Shipping using another courier service. Please do not process your order and send a note in the NOTE Section to request special handling or Signature Required because this will require a over the phone Order Processing and Special Handling with an applicable Fee added to your order. This special handling is not available for International Postal Shipping but is available for DHL or UPS services. We consider our obligation fulfilled and completed once the Postal Authority has given us delivery confirmation via Tracking details to the specified address you provided in your order. Your only recourse if stolen is to contact your mail person who delivered it or the local Postal Authority and discuss your situation with them.