Frequently Asked Questions

Please read our FAQ before sending us a message.

How fast is your free shipping in the USA?

We ship USPS Priority Mail 2 -3 day service across the continent.
This is faster and superior service over UPS ever since Amazon lit a fire under the US Postal system to make it move faster and even deliver on Sunday and Holidays for the same price..It wasn’t too long ago that this same service was 3 – 5 days if you were lucky.UPS was faster back then, but didn’t deliver on Saturday for same price let alone Sunday.For this reason we alone we prefer the USPS for being faster now.

Can I request shipping over night service for an extra fee?

Yes, if you do not see it as an extra cost shipping fee option at checkout, please contact us upon placing your order and request your charge be adjusted for the expedited service you desire.

Which payment methods are accepted in the Online Shop?

We accept all major credit cards and PayPal.You will be able to see those options at checkout.

Is there a risk of damage during shipping?

We guarantee the shipping of your product damage free and will replace it free of charge.We make sure it is protected and packaged correctly to avoid potential damage.

How secure is shopping online here? Is my data protected?

You don’t have to worry about the security of your transaction on this website but if you are more comfortable calling in your order you are always welcome to do so.As you can see by the (s) in the URL HTTPS:// means that your on a secure server that uses the best web encryption to keep your information secure.Your data is not stored or collected anywhere on the website other than with the credit card processing company you chose.Your credit card company also further protects you from any fraudulent theft of your data. Process your order with confidence because you are thoroughly protected.

What exactly happens after ordering?

We ship 2 to 3 times per day with Postal pick-ups and drop offs to get your orders out as soon as possible and you will be notified by email within hours of shipping with the tracking number that you can click on and get an idea of its location.
We also notify you by email when we have received confirmation of your delivery just in case you have not checked your mail yet yourself.

Do I receive a receipt of my purchase with charges and item description details of my order?

Yes immediately upon successfully processing your purchase on line you will receive a receipt of purchase with full details of the item and all charges, and an order # to reference.Keep track of this in case you do not receive the item as described in the receipt or if after enough time you don’t have delivery of your product purchase.

I haven't received my order or been informed of delay.

If after 24 hours from ordering you have not received notification of it being shipped or back-ordered.Please send us an email to alert us of this anomaly in our processing of your order.

Send us an email